Shipping Policy

We offer both in-store pickup and local delivery within a 10-mile radius of our store. Shipping is not available. See our Refund Policy for return and refund rules.

Shipping Compliance

Our products are compliant with the 2018 Farm Bill and contain no more than 0.3% Delta-9 THC by dry weight. We do not ship or deliver THCa products to Arkansas, Idaho, Minnesota, Oregon, or Rhode Island.

In accordance with the PACT Act, we do not ship products through the United States Postal Service or any other carrier where shipping is prohibited by law. It is your responsibility to know and comply with all applicable federal, state, and local laws.

Order Fulfillment

Pickup orders are usually ready within 15 minutes during business hours.

Delivery orders are scheduled as soon as possible after we receive your order during business hours. If your delivery order is placed outside of business hours, it will be scheduled after we open.

Please wait for your confirmation email before arriving or expecting your delivery.

Business Hours:
Monday–Friday: 8:30 AM–9 PM; Saturday–Sunday: 11 AM–8 PM

Pickup Location

MotaVation
2825 S Kirkwood Rd, Ste 500
Houston, TX 77082

Delivery Order Requirements

A valid government-issued photo ID (21+) is required at the time of delivery. Acceptable IDs include an Identification Card, Driver's License, or Passport. The ID must be valid (not expired).

If the ID is expired, under 21, or the customer is not present to meet the driver, the order will be returned to the store. Returned orders are non-refundable. Customers who wish to pick up their returned delivery order must pay a $10.99 return-to-store fee plus applicable taxes.

Pickup Order Requirements

All pickup orders require a valid, government-issued photo ID proving the customer is 21 years of age or older. The ID must not be expired and must match the name on the order. If a valid ID is not presented at pickup, we cannot fulfill the order. All sales are final—no returns or refunds will be issued under these circumstances.

Damaged or Missing Orders

If your order is damaged or you do not receive your confirmation, contact the store within 3 days of your order date. Include:

• Your order number
• A brief description of the issue
• Photos (if applicable)